IBM Technical Support Services Education - Switzerland
A 3D SIMULATOR OF AN INTERACTIVE DATA CENTER FOR EDUCATION AND MARKETING
Simulcation Datacenter comprises a suite of SaaS applications created for the education of IBM’s product suite of hardware offerings and technical support services. Targeted for IBM business partners and internal staff.
The application suite goal for IBM is to educate the complicated relationship between hardware, software, and services in a safe 3D simulated business environment. Designed for both internal and external education programs, the app suite also highlighted new services and product offerings from IBM.
With a data center at its core, the learner can experience specific education content in the environment and explore the implications and options around the presented content. In this way, the learner gets a ‘close to life’ experience of using products and/or services and safely experiences the positive as well as the potential risks that a real-life customer may encounter.
To engage the audience on multiple levels, the education system was expanded with a points and goal system. Countdown timers and competition leaderboards matched with an external award system allowed for team goals and competitions tracked online and displayed via social media. This resulted in viral application growth within teams.
For the design phase, we provided the application concept design, project planning, and documentation. Both for business development and product definition. With the approval of the pilot project, we provided full design and production of the applications, cloud deployment, and management of the deployment servers. In addition, we provided education modules and contest awards to IBM and business partners.